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Weather insurance (1 per plant)
Weather insurance is a guarantee that you can add for the plants in your order. We check the temperature of the destination before departure, so that the plants are packed with the right care and extra insulating packing material. In this way we coordinate the packaging to the needs of your plants.
If things go wrong unexpectedly and the plants are damaged due to weather conditions, report this to our customer service as soon as possible. We then look together for a solution and/or compensation for the damage.
If the weather insurance is purchased for less than the total number of plants, only the most expensive plants are packed extra well.
No, no heat pack is added to the order.
After more than 15 years of experience with international sending, we have experienced that sending with a Heatpack often causes more damage than that it benefits for the plant. That is why we pack our plants without heat pack, but with extra layers of insulating packing material. This ensures that the temperature in the box drops more gradually, so that the plant remains protected and slowly goes into rest position.
The moment a heat pack does not work well in a box, a cold front is created or the temperature suddenly falls very fast. The chance that the plant will be damaged or even dies is then very high.
Did you also know that a Heatpack contains chemicals that are very bad for the environment? We are trying to use more and more sustainable packaging material. That is why we use more and more degradable material in our boxes.
When you place an order without weather insurance, little or not at the weather conditions of your location is paid. The plants from your order are packed without extra insulating material. For these plants you are not insured for damage caused by the weather (such as cold or heat). This type of damage is then at your own risk.
I ordered wee begonia and anthurium, and I'm very pleased with the quality of plants and the service. The Packing was the best ever, Protective Wood Sticks So The Plant Can't Break, Wrapped with Soft Foam and Bubble Wrap in A Very Stabile Cardboard Box. I ordered on Saturday Night and Delivery to France Tok Only Until Tuesday.
The Plants Look Healthy and I'm very pleased with my purchase. Customer Service is very responsive and helpful. Thank you Claessen Team for Providing Special Plants and Very Good Service!France
I'VE Already Purchased Twice in Their Website (Monstera Variegata, Philodendron Mamei and Monstera Epipremnoides '' Esqueleto '') and the plants are simply gorgeous !!!
The Special Care They have to costumers in Answering Questions and Packaging Reflects on the High Quality of the Plants They Are Selling!
It's A Gift Buying from You! I will definitely come back again!France
I have just recedived my second order. Very Fast Delivery: Beautifully and carefully packed and just amazing plants. I am really happy with the order and look forward to placing another one soon. I would recommend them to anybody interested in Purchasing Something Different and Exciting.Glass glow